Write down the orders. Don’t smack-talk the food. Shine. Jess Rowland, the Ace of Service, has some pointed words for the staff at a family-run cafe in Southern California. Joe’s Cafe, known for chicken and waffles, corned beef hash, and other tasty dishes, has built a loyal following. Customers love the food, but how are servers treating them?

That’s where Jess comes in, calling on his decades of experience in the restaurant service industry to assess the team at Joe’s. Things don’t start well when the first server to greet him stumbles to remember his tea order—not bothering to write down what Jess has requested. What happens next? Watch the episode!

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