Smoke & Fire Social Eatery seems to have it all. The California mini-chain of BBQ joints has a signature sandwich that went viral on social. It has owners with a deep commitment to success. The one thing missing? Stellar customer service. That’s about to change thanks to a visit from the Ace of Service!

Star Jess Rowland is back with another exclusive new episode of this series from Marcus Entertainment and executive producer Marcus Lemonis. Come for the juicy shots of Smoke & Fire‘s massive Mac Rib sandwich. Stay for the excellent advice from this customer service expert, always delivered with charm, wit, and a smile.

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